WHAT'S THE SECRET BEHIND OUR EXCELLENT AFTER-SALES ASSISTANCE SERVICE? WE COMBINE EXPERTISE AND EFFICIENCY AND WE ALWAYS LISTEN TO OUR CLIENTS
The Tera Automation's staff is made of technicians, engineers and sales managers; they are always at the clients' disposal to provide technical details, explanations and any type of useful information.
As a matter of fact, we think that communicating with our clients is paramount to solve any problem. It is also worth reminding that we also manufacture every piece of our machines ourselves, which is a priceless skill. Finally, a high-quality after-sales service is only efficient if it can find solutions in a timely manner, in order to help clients prevent costly production interruptions, any time and anywhere they might be.
- After having purchased a product, Tera Automation will offer you the following after-sales service options: Remote assistance via the T-Router device;
- After-Sales - after-sales assistance providing the client with the help of our expert and specialized staff with adequate technical expertise;
- Maintenance contracts - customized packages including regular visits for full machine inspections and replacement of damaged parts or parts at risk, if needed.
On call assistance services - 24/7 emergency service.
Via Romena, 7/9 - Loc. Porrena - 52014
Poppi (AR) - Italy
SPARE PARTS AND CONSUMABLES
Experience has taught us that keeping a stock of consumables and spare parts is absolutely essential to guarantee production continuity and carry out simple maintenance tasks in an effective and timely manner.
We at Tera Automation have our own fully-equipped CNC workshop, where we manufacture the pieces necessary to build machines, as well as their spare parts. We have recently launched a new separate division which can supply special milled and lathed components very quickly.
That's why our warehouse is always fully stocked with spare parts which can be quickly sent to clients, wherever they might be in the world, in order to minimize production interruptions.
SERVICE AND MAINTENANCE
Our T-Router allows us to monitor machines and intervene remotely in real time, if needed; it is an unmatched tool in the field of assistance and maintenance services.
Thanks to our T-Router, we can provide our clients with a remote assistance, wherever our machine might be in the world, as well as software updates and we can carry out control diagnostic operations.
ASK FOR MORE INFORMATION
TERA AUTOMATION S.R.L.
Via Romena, 7/9 - Loc. Porrena
52014 Poppi (AR) - Italy
Phone: +39 0575536625
Fax: +39 0575539851
USA: New York