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After sales assistance

FROM TRAINING TO ASSISTANCE

FROM TRAINING TO ASSISTANCE

With a department dedicated to Customer Care, Tera’s training and post-sales assistance are two of their strong points. The training program prepares the client and their staff to use the automated system to its full potential. The post-sales assistance assures our clients of immediate support to guarantee a continuous and efficient productivity of the machinery and systems supplied by Tera.
FROM T-ROUTER TO ON SITE PRESENCE

FROM T-ROUTER TO ON SITE PRESENCE

In case of malfunction of a machine, depending on the seriousness of the problem, we can intervene instantly over long distances via T-Router, or send a specialized technician directly to the site (within 24 hours in Europe, 48 in Asia, Africa and America and 72 in Oceania).
CLIENT SUPPORT

CLIENT SUPPORT

Constant customer support, quick responses, short intervention times and long-distance technical assistance are the elements that make up our Customer Care service, carried out by our competent and helpful technicians and engineers.

T-NEWSLETTER SIGNUP

Stay updated with the latest Tera innovations.

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TERA INSTALLATIONS AROUND THE WORLD

planisfero tera automation nel mondo

REFERENCES

Chimet
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